How to Submit a Support Request

                Contact Us for Support

                When you need assistance with your tax filing, issuing a support ticket is the fastest way to receive assistance from one of our support specialists. To submit a support ticket, please follow the simple steps below.

                Please note, when submitting a support ticket make sure to monitor your promotions/spam folder as email clients may sometimes mistakenly sort these emails here. If you do find an email has gone to one of these folders, please make sure to click "send to inbox" or "not spam".


                Step 1: Login to your account at http://www.wennuan.site/login.php.

                Login to Your Account

                 

                Step 2: Once logged in click the "Help & Support" link in the top right corner of the page.

                Help Link

                 

                Step 3: Enter a brief question and we will pull back a list of articles pertaining to this topic.

                Click Search

                 

                Step 4: If you do not see the answer in one of our help articles, at the bottom of the help window, click the "Send Us A Question" link to issue a support ticket.

                Help Articles

                 

                Step 5: Enter your message and click the "Send Email" button to send it and open up a support ticket.

                Submit Support Ticket

                Q&A: How long does it take to get your tax refund if you file electronically?

                Filing your taxes electronically can help you to get your refund much quicker than filing a paper tax return. While the IRS doesn't guarantee a specific timeframe, in most cases you will receive your refund within three weeks of submitting electronically. Compared to the six to eight weeks it often takes to receive your refund when filing a paper return, this is a much faster process. To achieve the fastest turnaround time possible make sure to request your refund through direct deposit.

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